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MavenStore_Customer_Ticket

The Customer Ticket module enables customers of the web store to raise tickets for support, information or queries related to products and services, and allows administrators to provide proper solutions to these issues. Customers can raise tickets, set priorities and post further comments on the ticket. Administrators can see tickets, priorities, set status and post replies to comments for increased customer satisfaction. Administrators’ answers are emailed to the customer.

Customer Ticket module Provides a better platform for customer service and problem resolution. Helps you put customer’s minds at ease and increases sales. An intuitive and easy to operate way to satisfy customers.

Features:

  • Allow customers to raise tickets with no trouble
  • Tickets can be managed from the Magento admin panel
  • Tickets’ priorities can be specified and changed according to the status
  • Admin can add, edit, delete and monitor various statuses for tickets
  • Easy and speedy installation
  • Provides a text area for descriptive comments from customers or administrators
  • Automatic email to customers when an administrator replies to their comment

Benefits to Customers:

  • Customers can raise tickets for support or queries instantly from their store account.
  • Customers get notified by email right away when they get replies to their tickets or the status of their tickets is changed.
  • Customers can add unlimited comments until an issue is resolved.

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