SupportSuite

This feature-rich ticket system, improves your customer experience.

Key Features

• 2-way email comminication
  Thanks to email parsing capabilities, more pleasant way of communication is now possible! After setting the parameters of your mailbox, customers will be able to create new tickets and reply on them via their favorite email client.
• Multiple stores support
  As with orders, invoices and shipments, tickets are also assigned to specific store.
• Enhanced contact form
  By using enhanced contact form (which replaces default one, if you like) customers can summit their inquiry without the need to register.
• Customer Support Panel
  Every registered customer has access to his ticket history panel, so they can view past messages.
• Easy management
  Through pleasant to use administration interface, you can post new ticket, replies with attachments, assign ticket to orders and customers.
• Multiple attachments capability
  Each message/email can consist of multiple attachments.

 

Other extension features

• Easy 2-minute installation
• 100% open source
• Meets Magento programming practices

Possibly Related Posts:

• Multiple warehouses
• Order Notification Email
• Game license delivery
• Points.com for Magento
• videoPlus

 

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